Contact & Support
We're here to help you with any questions or concerns about DestinyOracle.
Primary Support
For general support, technical issues, or questions about our service:
Email: jiongyi@destinyoracle.app
We typically respond within 24 hours
Company Information
Company: DestinyOracle Pte. Ltd.
UEN: 202531587H
Location: Singapore
Service: AI-Powered Life Insights Platform
Technical Support
Having issues with chart generation, analysis, or account access?
- • Chart generation problems
- • Analysis not loading
- • Account login issues
- • PDF download problems
Billing
Questions about payments, subscriptions, or billing issues?
- • Subscription management
- • Payment processing
- • Billing inquiries
- • Refund requests
Data & Privacy
Concerns about your data, privacy, or account deletion?
- • Data access requests
- • Account deletion
- • Privacy concerns
- • Data correction
How to Contact Us
Email Support
For most inquiries, email is the best way to reach us. Please include:
- Your email address (if different from the one you're contacting us from)
- A clear description of your issue or question
- Any relevant error messages or screenshots
- Your account information (if applicable)
Response Times
General Support:
Within 24 hours
Urgent Issues:
Within 4-6 hours
Billing Support:
Within 12 hours
Data Requests:
Within 48 hours
Frequently Asked Questions
How do I cancel my subscription?
You can cancel your subscription at any time through your Account page. Your access will continue until the end of the current billing period.
Can I get a refund?
All purchases are final and non-refundable. This includes subscription payments and premium feature access.
How do I delete my account and data?
Contact us at jiongyi@destinyoracle.app with your deletion request. We will verify your identity and delete your account within 30 days.
Is my birth data secure?
Yes, we implement industry-standard security measures including SSL/TLS encryption and secure storage. Your data is protected and never shared with unauthorized parties.